Frequently Asked Questions
Everything you need to know about our premium loose-leaf collections.
How should I store my tea to maintain freshness?
To preserve the aroma and flavor, store your tea in a cool, dark place away from direct sunlight, moisture, and strong odors. We recommend keeping it in our original airtight tins or a sealed glass jar.
What is the average shipping time for orders?
Most orders are processed within 24 hours. Domestic shipping typically takes 3-5 business days, while international delivery can take between 7-14 business days depending on the destination.
Are your tea leaves organic and sustainably sourced?
Yes, we prioritize direct-trade relationships with ethical tea gardens. The majority of our selection is certified organic, and we ensure all farmers receive fair wages and practice sustainable harvesting.
Can I return a tea if I don't like the flavor?
Due to food safety regulations, we cannot accept returns on opened tea products. However, if you are unsatisfied, please contact our support team within 14 days and we will help you find a blend you love or offer a store credit.
Do you offer wholesale pricing for cafes and restaurants?
Absolutely. We provide bulk discounts and wholesale accounts for hospitality partners. Please fill out our wholesale inquiry form on the 'Partnerships' page for a custom quote.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay for a secure checkout experience.